Our Quality Promise
If any mango disappoints , whether it's damaged, overripe, or doesn't meet expectations , we
make it right. No interrogation. No excuses. Just fair resolution.
What's Covered
We offer replacement or refund for:
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✓
Damaged mangoes (bruised, crushed, or leaking)
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✓
Overripe or rotten mangoes upon delivery
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✓
Wrong variety delivered
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✓
Missing items from your order
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✓
Quality not meeting expectations
How to Report an Issue
If you receive mangoes that don't meet your expectations:
1
Report within 48 hours
Contact us within 48 hours of delivery
2
Share photos
Send clear photos of the affected mangoes via WhatsApp or
email
3
Quick resolution
We'll resolve within 24 hours , replacement, refund, or
credit
Resolution Options
🔄 Replacement
We'll send fresh mangoes at no extra cost (subject to
availability during season)
💰 Refund
Full or partial refund to your original payment method within
5-7 business days
🎁 Store Credit
Credit for future orders with a 10% bonus (valid for 1 year)
Important Notes
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48-hour window: Report issues within
48 hours of delivery for fastest resolution
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Organic ripening: Our mangoes arrive
at the "ready to ripen" stage , some may need 1-3 days at room temperature
-
Seasonal availability: Replacement
mangoes are subject to seasonal availability
-
Order cancellation: Orders can be
cancelled for full refund before dispatch. After dispatch, cancellation is not possible.
Contact for Refunds
Reach out to us for any quality concerns:
